At Gorich, we build our beach tents to withstand the coastal elements and provide your family with years of shade and comfort. We stand behind every product we make with a commitment to quality and durability.
Activate Your Warranty
To be eligible for warranty service, you must register your product within 30 days of purchase. Registration not only secures your warranty but also grants you faster customer support and updates on beach safety and gear care.
👉 Click Here to Register Your Warranty
1. Warranty Period
We offer a 1-Year Limited Warranty from the date of purchase for the original owner. This warranty covers all Gorich Tents purchased through our official website.
2. What is Covered?
This warranty covers manufacturing defects in materials and workmanship, including:
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Broken or malfunctioning pop-up mechanisms.
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Defective stitching or fabric tears occurring under normal use.
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Missing or broken components upon arrival (stakes, sandbags, carry bags, poles, etc.).
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Significant UV protection degradation beyond normal weathering.
3. What is NOT Covered?
While our tents are tough, they are not indestructible. This warranty does not cover:
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Normal Wear and Tear: Fading over time, minor scuffs, or small snags from regular use.
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Extreme Weather Damage: Damage caused by gale-force winds, storms, or leaving the tent unattended in severe weather.
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Misuse & Improper Care: Damage from incorrect folding, sharp objects, or storing the tent while damp (mildew).
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Unauthorized Alterations: Any modifications made to the original structure of the tent.
4. How to Make a Claim
If you believe your product has a manufacturing defect, please follow these steps:
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Contact Us: Email support@gorichoutdoors.com with:
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Subject: Warranty Claim - [Your Order Number]
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Clear photos or a short video showing the defect.
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A brief description of how the issue occurred.
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Evaluation: Our technical team will review your claim within 3-5 business days.
5. Resolution
If a defect is confirmed, Gorich will, at our discretion:
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Send Replacement Parts (e.g., new poles or stakes) at no cost to you.
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Provide a Brand New Replacement tent if the issue cannot be fixed with parts.
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Issue Store Credit if the specific model is no longer in stock.
Care Tips for a Longer Life
To ensure your Gorich tent lasts for many summers to come:
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Shake it Out: Always remove sand and debris before folding.
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Dry it Off: Ensure the fabric is completely dry before long-term storage to prevent mold.
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Anchor Securely: Always use the provided sandbags and stakes to prevent wind damage.
Got Questions? We’re here to help you stay cool under the sun.
Email: support@gorichoutdoors.com